FAQ


Frequently Asked Questions

Check in is from 3pm and check out is by 12 noon the latest. Please contact reception on 021-4365555 if you would like to request a late check out. This is subject to availability and a fee will apply.

Your room is guaranteed for arrival from 3pm. An earlier check-in time may be arranged if available free of charge. If you have planned to arrive earlier to the hotel, our reception and concierge we would be delighted to arrange storage of your luggage, whilst you take the time to explore what the hotel has to offer.

Check out is 12pm but if you wish to have a late check out, we can accomodate this if it is available at a charge of €30 per hour after 1pm.

We have a selection of rooms to choose from for your stay with us:

· The Deluxe room is our standard room

· Our Executive rooms boast a balcony or patio

· Our Spa Jacuzzi rooms have a double jacuzzi

· Junior and Master Suites are situated in the old house and boast a Georgian style décor

· Our interconnecting rooms are all deluxe and can be booked at a supplement for larger families or bigger groups.

Family rooms consist of 1 king size bed as well as 1 double sofa bed which is suitable for 1 child under 12. To upgrade to an interconnecting room for larger families, there is a supplement charge of €120 per night.

Our children’s activities are available throughout the summer and Easter time. We offer mini golf, table tennis and badminton. These are subject to change.

We are a 15-20-minute drive to Fota depending on traffic.
We can take requests for dining in the gardens but this is subject to availability and is weather dependent.
Yes, we have wheelchair accessible rooms and bathrooms. We have disabled parking on the lower ground with a lift to the main hotel. We also have wheelchair accessible changing rooms in our leisure club.

If you book directly on our website, you can cancel free of charge 24 hours before arrival time. If you book on a third-party website such as booking.com you must cancel 48 hours in advance. We cannot cancel your booking if you have booked through a third party.

1. What time can children use the pool?
Children can use the pool anytime throughout the day:
Monday to Friday: 6am to 9.30pm
Saturday, Sunday & Bank Holidays: 8am to 9pm

2. Are the thermal suites segregated or together?
We have a female thermal suite and a couples/ unisex thermal suite.

3. What age must you be to come to the spa?
You must be 18 years + to use the spa and thermal suites.

4. What age must you be to use the gym in the leisure club?
You must be 18 years + to use the gym.

Our vouchers never expire and can be used anywhere throughout the hotel. Even if you have been given a voucher specifically for the spa for example, this voucher can be used elsewhere in the hotel as well.

1. Do you have free car parking?
Yes, we have 300 car spaces on site free of charge.

2. Do you have WIFI?

Yes, we have free WIFI throughout the hotel.

3. Do you have an electric car charging station?

Yes, and the Charing Charge is €0.49 /KWH

Providing the perfect venue with an ambiance of style and unrivalled service, our expert team of chefs, waiting staff and event organisers will put your mind at ease and prepare and present the setting for the happiest day of your life. Every aspect of your wedding will be attended to with meticulous skill, style, and subtlety. We have a variety of Weddings that we cater for including civil, spiritualist and humanist ceremonies which we host in our stunning orangery room. For more details please contact our dedicated wedding coordinator Ellis on 021-4918309.

1. Do you cater for celebrations and / or functions?
Yes, we can cater for events up to 300 people. For further details, please contact our sales office on 021- 4918309.

2. How do I make a group reservation?
The best way to make a group booking is to contact our reservations team on 021-4365555 and they will be happy to assist you with any queries you might have.
Yes, we have a lost property and if anything is found, we store this for up to 6 months with details of when and where it was found.
All room are non -smoking.
Pets are not allowed at The Maryborough except for assistance dogs.

Yes, allergens are displayed on all menus including breakfast, lunch, dinner, function, and wedding menus.

The Maryborough Hotel is required by law under the Payment of Wages Act 1991 as amended to distribute to our employees any tips or gratuities received by us by electronic means and we are committed to our obligations under this referenced legislation and the associated SI 545 of 2022 Payment of Wages Act 1991 (Display of Notices) Regulations 2022 

Staff receive gratuities in the following forms:
•    Cash
•    Credit Card 
•    Charge to Residents accounts

 

This charge where collected by electronic means is distributed among all staff working that evening/ day/ shift.Credit Cards and Charges to Guests Accounts:These tips and gratuities are detailed on daily sheet from the Café Bar and Bellinis Restaurant.
These sheets are summarised weekly to arrive at the gross amount of Tips to be distributed. 
90% of the gross tips value are then distributed to the identified staff on the sheets and included in their payslips. The Hotel pays the relevant employers PRSI on these payslip payments. The remaining 10% is credited to the Staff fund (to benefit all staff). This is distributed to all staff at various times of the year, i.e. Vouchers/ tokens distributed throughout the year, Staff outings throughout the year also.

Cash Tips 

All non-digital tips are distributed on the day. The amount available for staff is shared out through the manager or supervisor on duty.
Cash tips and gratuities are received directly by staff from customers and the Hotel does not involve itself in this.

The hotel does not levy any Service Charges.