Find Our Frequently Asked Questions Below
The Maryborough App
Download our app on the app store before your stay with us for all hotel information. Type 'Maryborough Hotel' into the search bar, search and download.
Is The Maryborough registered for the stay and spend scheme (tax rebate)?
Yes, we are registered for this scheme. When you spend €625 or more you can avail of a tax rebate for €125.
What time is check in and check out?
Check in is from 3pm and check out is at 12pm. Please contact reception on 021-4365555 if you would like to request a late check out. This is subject to availability and a fee will apply.
Can I organise an early check-in / late check-out?
Your room is guaranteed for arrival from 3pm. An earlier check-in time may be arranged if available free of charge. If you have planned to arrive earlier to the hotel, our reception and concierge we would be delighted to arrange storage of your luggage, whilst you take the time to explore what the hotel has to offer.
Check out is 12pm but if you wish to have a late check out, we can accomodate this if it is available at a charge of €20 per hour after 1pm.
What type of rooms do you have at The Maryborough?
We have a selection of rooms to choose from for your stay with us:
· The Deluxe room is our standard room
· Our Executive rooms boast a balcony or patio
· Our Spa Jacuzzi rooms have a double jacuzzi
· Junior and Master Suites are situated in the old house and boast a Georgian style décor
· Our interconnecting rooms are all deluxe and can be booked at a supplement for larger families or bigger groups.
What is the breakdown of the family rooms?
Family rooms consist of 1 king size bed as well as 1 double sofa bed which is suitable for 2 children under 12. To upgrade to an interconnecting room for larger families, there is a supplement charge of €120 per night.
What children’s activities do you have at The Maryborough?
Our children’s activities are available throughout the summer and Easter time. We offer mini golf, table tennis and badminton. These are subject to change.
How far are you from Fota House & Gardens and Fota Wildlife park?
1. We are a 15-20-minute drive to Fota depending on traffic.
Is it possible to book a table in the gardens?
1 We can take requests for dining in the gardens but this is subject to availability and is weather dependent.
Do you have wheelchair accessible rooms and facilities?
Yes, we have wheelchair accessible rooms and bathrooms. We have disabled parking on the lower ground with a lift to the main hotel. We also have wheelchair accessible changing rooms in our leisure club.
What is your cancellation policy?
If you book directly on our website, you can cancel free of charge 24 hours before arrival time. If you book on a third-party website such as booking.com you must cancel 48 hours in advance. We cannot cancel your booking if you have booked through a third party.
Spa, Gym & Pool Questions
1 What time can children use the pool?
Children can use the pool anytime throughout the day:
Monday to Friday: 6am to 9.30pm
Saturday, Sunday & Bank Holidays: 8am to 9pm
1. Are the thermal suites segregated or together?
We have a female thermal suite and a couples/ unisex thermal suite.
What age must you be to come to the spa?
You must be 18 years + to use the spa and thermal suites.
What age must you be to use the gym in the leisure club?
You must be 18 years + to use the gym.
How long is my voucher valid for and where in the hotel can I use it?
Our vouchers never expire and can be used anywhere throughout the hotel. Even if you have been given a voucher specifically for the spa for example, this voucher can be used elsewhere in the hotel as well.
Free parking, WIFI and car charging facilities information
1. Do you have free car parking?
Yes, we have 300 car spaces on site free of charge.
1. Do you have WIFI?
Yes, we have free WIFI throughout the hotel.
1. Do you have an electric car charging station?
Yes, and this is free to use.
What types of weddings can be held at the Maryborough?
Providing the perfect venue with an ambiance of style and unrivalled service, our expert team of chefs, waiting staff and event organisers will put your mind at ease and prepare and present the setting for the happiest day of your life. Every aspect of your wedding will be attended to with meticulous skill, style, and subtlety. We have a variety of Weddings that we cater for including civil, spiritualist and humanist ceremonies which we host in our stunning orangery room. For more details please contact our dedicated wedding coordinator Ellis on 021-4918309.
Group Bookings / Functions
1. Do you cater for celebrations and / or functions?
Yes, we can cater for events up to 300 people. For further details, please contact our sales office on 021- 4918309.
1. How do I make a group reservation?
The best way to make a group booking is to contact our reservations team on 021-4365555 and they will be happy to assist you with any queries you might have.
Does the hotel have a lost property?
Yes, we have a lost property and if anything is found, we store this for up to 6 months with details of when and where it was found.
What is your policy around smoking?
All room are non -smoking.
Do you allow pets?
Pets are not allowed at The Maryborough except for assistance dogs.
Do you have allergens stated on your menus?
Yes, allergens are displayed on all menus including breakfast, lunch, dinner, function, and wedding menus.
What is PressReader?
PressReader offers unlimited access to newspapers and magazines in an easy-to-use app available on every smartphone and tablet. We have more than 7,000 titles from more than 120 countries, in more than 60 languages.
Access to PressReader?
Your guests get access to PressReader whenever they stay at your hotel simply by connecting to your WiFi network. They can download full versions of newspapers and magazines to their own device, or save them to read offline after their stay.
How long does the access period last?
Any guest or traveller visiting your hotels will have complete access to the entire PressReader catalogue for as long as they’re connected to the WiFi network. Guests will also have 3-hours of extended access after they leave
How do I connect to PressReader?
Download the PressReader app and connect to the hotel’s WiFi network. You’ll automatically get complete, unrestricted access.
Can I use PressReader on any device?
You can get the PressReader app on any mobile device using any major operating system, including iOS, Android, Windows, Amazon, Blackberry, and Mac. PressReader’s web platform is always available on laptops and other computers connected to the hotel’s WiFi.
Which app stores carry PressReader?
You’ll find PressReader in the Apple App Store, Google Play, Windows Store, Amazon, and Blackberry World.
I’ve opened the PressReader app, but the content appears to be locked. How do I unlock the issues I want to read?
When you first open the PressReader app, you should see a welcome message from the hotel you’re staying at.I If not, you may not have connected successfully.
• If you’re trying to connect through the WiFi network and you see padlock icons on a publication, check the coffee cup icon at the bottom right corner of your screen. It should be green. If it isn’t, you might need to reconnect to the lounge WiFi. Visit the concierge desk if that doesn’t resolve the issue.
How do I download newspapers and magazines to read offline?
Once you’ve activated your free access period and you see a welcome screen from the hotel you’re staying at, you’re ready to start downloading. Close the welcome screen, then tap on Publications to view the PressReader catalogue. Here, you can search for your favourite titles sort the list by category or language. Tap the download symbol to save a publication If you want to see all of the publications you’ve downloaded, just tap Downloaded at the bottom of your screen.
How many issues can I download?
As many as you’d like.
How long can I keep the issues I download?
You can keep any issueon your device for as long as you’d like.
Can I download complete publications?
Yes. Full issues of your favourite magazines and newspapers are available on PressReader. You can read them in the original printed layout or in a text-view mode designed for easy reading on a mobile device.
Which titles are available on PressReader?
Thousands of titles from all over the world are on PressReader. Use the app to browse the catalogue.
I’m looking for a specific newspaper or magazine, but I can’t find it on PressReader. Can I request it?
Yes. If there’s something you’d like to see on PressReader that’s not there, send an email to the support team at email@example.com. We’re adding new titles every day and they’re always eager to connect with readers like you. So, get in touch with your favourite newspaper or magazine as well and let them know you’d like to see them on PressReader.
Why is the PressReader app asking me to pay for a title I want to download?
If you are prompted to pay for a title, you might not have connected successfully.
• If you’re trying to connect through the hotel’s WiFi network and you’re asked to pay for a download, check the coffee cup icon at the bottom right corner of your screen. It should be green. If it isn’t, you might need to reconnect to the lounge WiFi. Visit the concierge desk if that doesn’t resolve the issue.
COVID Safety Measures - Read Our Safety Statement Below
Dear Friends and Guests,
I would like to take this opportunity to thank you for your kind well wishes and messages of support over the last couple of months. We were delighted to reopen our doors and welcome you all back to the Maryborough Hotel since June 29th. I have no doubt it has been a difficult number of months for everybody since early March and we are only too aware of how Covid-19 has affected our families, friends, guests and employees.
We, the team at The Maryborough are following all the stringent guidelines that are being recommended by the Government, the Health Service Executive and the World Health Organisation, we also feel it’s time to look forward once again. We have established our own Covid Task Force who will be here to support, and assist you - our guests, and indeed our team. With updates regularly changing we will not only alter our policies and procedures but also re-train and keep our team informed as often as is necessary. Should you wish to contact us regarding our Covid19 Safety Statement and Policies, please feel free to email our Covid Representative on firstname.lastname@example.org
Social distancing has now become part of our everyday lives but that does not mean we can no longer enjoy time with friends, family and plan all those special occasions that we missed during this time. The preceding weeks enabled us to maintain our beautiful gardens, surroundings and stately home to the highest standard of care that we at The Maryborough pride ourselves on.
Thanking you all once again for your sincere messages, letters and cards that have meant so much to us during these times.
Best wishes to you and your families,